Noticeboard

TRAINING CLOSURE

Ballymoney Family Practice will be closed on:

WEDNESDAY 9th SEPTEMBER 2020 from 1.00pm

 Should you require a doctor in an EMERGENCY, please contact: 

07850 755 618 

PLEASE ENSURE YOU HAVE ORDERED ADEQUATE MEDICATION TO COVER THE HOLIDAY PERIOD.  THERE IS NO NEED TO ORDER UNNECESSARILY UNLESS YOUR MEDICATION IS DUE TO RUN OUT DURING THE PLANNED CLOSURE!

 

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COVID-19 CORONAVIRUS

If you are suffering from fever, cough or other respiratory symptoms you may have coronavirus.  This is usually mild and you can obtain advice from www.publichealth.hscni.net or www.111.nhs.uk

Please do not book an appointment and do not enter the health centre building if you have any of these symptoms.  If necessary you may phone our reception for advice.

Due to the pressures over the coming weeks we will be limiting advanced bookable appointments although will do our best to provide care to all other conditions as we normally do.

 

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BANK HOLIDAY CLOSURE

Ballymoney Family Practice will be closed on:

MONDAY 31st AUGUST 2020

 Should you require a doctor in an EMERGENCY, please contact: 

028 2566 3500 

PLEASE ENSURE YOU HAVE ORDERED ADEQUATE MEDICATION TO COVER THE HOLIDAY PERIOD.  THERE IS NO NEED TO ORDER UNNECESSARILY UNLESS YOUR MEDICATION IS DUE TO RUN OUT DURING THE PLANNED CLOSURE!

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PRESCRIPTION REQUESTS!! 

It is essential that when a patient orders repeat medication that they allow 24 WORKING HOURS before attempting to collect at reception and a further 24 WORKING HOURS if you wish your  medication to be sent to a named chemist.  If you are ordering an acute item which might be deemed more urgent, it is important that you tell the receptionist so that this can be prioritised.  If you have asked for your medication to be collected at the chemist we would kindly ask that you would check with them first before presenting yourself to reception but again please allow a minimum of 24 WORKING HOURS!

THANK YOU

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BOWEL SCREENING

A new video has been released giving information on the Bowel Screening Testing

which is currently underway for eligible patients in Northern Ireland. 

If you have to take the test please follow the link below - you may find it of use!

http://www.cancerscreening.hscni.net/2188.htm

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OCD SUPPORT GROUP - COLERAINE

 There is a new support group in Coleraine for OCD sufferers.  For futher information please click on the link below.....

http://www.ocdni.co.uk/coleraine-support-group/4588795096

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"A Guide to Preventing Blood Clots" - INFORMATION LEAFLET

 As part of on-going work a leaflet has been developed or patient to help them with the prevention of blood clots.  For futher information please click on the link below.....

www.publichealth.hscni.net/directorate-nursing-and-allied-health-professions/hsc-safety-forum 

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Complaints

 

We try to provide the best service for all our patients. However, should there an occasion when you feel this has not happened the Practice operates a procedure for the investigation of complaints in line with the NHS Guidance.

 

The Practice Manager, Mrs Nuala Lamont, co-ordinates the complaints procedure on behalf on the Practice.

 

Complaints Leaflets are available at reception.

 

Your complaint should be submitted as soon as possible after the event giving rise to the complaint. The practice will then ensure that all relevant details are recorded and arrange for the complaint to be investigated. We will acknowledge your complaint within 2 working days and aim to report back to you within 10 working days. If an honest broker is used this could extend to 20 working days. If this is not possible, the reason for delay will be explained to you and you will be given a revised date for the completion of the investigation.

 

Making your complaint to the Practice in no way prejudices your right to approach the Northern Area Health & Social Care Board and/or Patient Client Council. In line with Departmental Guidance anonomyised copies of complaints and responses will be sent to Health & Social Care Board.

 
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